Voice AI: Reshaping customer experience in the Retail Industry

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In this ebook, you will:
  • Understand the paradigm shift in customer support preferences in a voice-driven world and what it means for retail brands
  • Analyze and learn the results that conversational voice AI can deliver
  • Discover real-world examples of today’s retail contact center support

What you can achieve with conversational voice AI

✅   Autonomous resolution with human-like conversations

✅   Reduce AHT by 3 minutes

✅   Offer reliable and scalable 24X7 support

✅   Ensure zero wait time for all callers

✅   Deliver CSAT improvement by up to 10%

✅  Reduce manual support by 40%

✅  Reduce operational costs by $3 billion annually

 

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